Consultations for GPs -
Call to book your appointment and the receptionist who will take your details along with a contact number. A Clinician will aim to call you back the same day and arrange a suitable routine, on the day appointment or alternatively may be able to deal with your problem over the telephone.
Receptionists may require asking a few questions to direct you to the most suitable Clinician.
Mearns Medical Centre has a large number of patients now registered with the practice. Our system works well with calls being dealt with on the day avoiding a lengthy wait to see a GP.
We have Advanced Nurse Practitioners employed with the practice Sister Wilson, Sister Keenan and Sister Hunter all 3 are highly qualified to deal with minor ailments. (coughs, colds, temperature, earache, sore throat, rash, skin complaints, allergies, contraception, back pain, medication queries, results, sexual health and many more) Our ANP's are on the prescribing list and can treat and issue medication at the time of your call/appointment. Sister Henderson a Nurse Practitioner and is also able to prescribe.
When you call the surgery your details are taken along with a brief description of your symptoms. The clinicians then evenly share this workload and direct you to the best person to call and arrange an appointment/advice or treatment where needed. Under our Practice Protocol your call may be from a Nurse Practitioner not a Doctor. If your symptoms do require a GP to see you the Nurse Practitioner will arrange this. It is not always possible for the Doctor of your choice to call if a high demand of calls are taken daily.
Patients who repeatedly fail to attend for appointments will be removed from our list.
TRIAGE NURSING (Assessment of need for same day/emergency appointment)
The surgery offers a triage nursing service. Patients can contact the surgery from 8.30am to speak to a nurse who will offer advice, arrange an emergency appointment at the surgery or a home visit.
Should you require this service later in the morning, please telephone the surgery and our reception staff will advise you when a triage nurse will be available later in the day.
When you call the surgery, receptionists will direct you to ta call back from a clinician dependent on your symptoms. If you need to be seen the clinicians will arrange this at a suitable time.