Mearns Medical Centre30 Maple AvenueNewton Mearns, Glasgow, G77 5BQTel: 0141 639 2753
Call to book your appointment and the receptionist who will take your details along with a contact number. A Clinician will aim to call you back the same day and arrange a suitable routine, on the day appointment or alternatively may be able to deal with your problem over the telephone.
Receptionists may require asking a few questions to direct you to the most suitable Clinician.
Patients who repeatedly fail to attend for appointments will be removed from our list.
The surgery offers a triage nursing service. Patients can contact the surgery from 8.30am to speak to a nurse who will offer advice, arrange an emergency appointment at the surgery or a home visit.
Should you require this service later in the morning, please telephone the surgery and our reception staff will advise you when a triage nurse will be available later in the day.
When you call the surgery, receptionists will direct you to ta call back from a clinician dependent on your symptoms. If you need to be seen the clinicians will arrange this at a suitable time.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
If you are phoning for test results, hospital letters or x-ray results it would be helpful if you could phone any weekday after 10.00am. Urine tests take a minimum of 24 hours and blood tests a minimum of one week for the result to be with the practice.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
You can now check in for your appointment via our new automated system in reception. This is a computerised system and will avoid queues building up at the reception desk. There will be clear instructions on how to use the system.
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