Mearns Medical Centre30 Maple AvenueNewton Mearns, Glasgow, G77 5BQTel: 0141 639 2753
TO BE SEEN THE SAME DAY CALL BEFORE 4PM
We also offer early morning surgeries opening from 7.30am on Wednesday, Thursday and Friday mornings starting September 2018
Consultations for Clinicians
Please call to book your appointment. The receptionist who will take your details along with a contact number and a brief description of the type of problem that you are looking for advice about. This allows our team to prioritise your problem or possibly direct you to another health professional who may be more appropriate to deal with your problem. A Clinician will aim to call you back the same day and arrange a suitable routine, on the day appointment or alternatively may be able to deal with your problem over the telephone.
Mearns Medical Centre has a large number of patients now registered with the practice. Our system works well with calls being dealt with on the day avoiding a lengthy wait to see a GP.
We have Advanced Nurse Practitioners (ANP) employed with the practice Sister Wilson, Sister Keenan and Sister Hunter. All three are highly qualified to deal with minor ailments. (coughs, colds, temperature, earache, sore throat, rash, skin complaints, allergies, contraception, back pain, medication queries, results, sexual health and many more medical problems) Our ANP's are able to prescribe and issue medication at the time of your call/appointment. Sister Henderson a Nurse Practitioner is also able to prescribe.
When you call the surgery your details are taken along with a brief description of your symptoms. The clinicians then evenly share this workload and direct you to the best person to call and arrange an appointment/advice or treatment where needed. Under our Practice Protocol your call may be from a Nurse Practitioner not a Doctor. If your symptoms do require a GP to see you the Nurse Practitioner will arrange this. It is not always possible for the Doctor of your choice to call if a high demand of calls are taken daily.
Patients who repeatedly fail to attend for appointments will be removed from our list.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
If you are phoning for test results, hospital letters or x-ray results it would be helpful if you could phone any weekday 11.00 - 12noon and 2pm till 5pm. Urine tests take a minimum of 24 hours and blood tests a minimum of one week for the result to be with the practice.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
You can now check in for your appointment via our new automated system in reception. This is a computerised system and will avoid queues building up at the reception desk. There will be clear instructions on how to use the system.
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