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APPOINTMENT SYSTEM

TO BE SEEN THE SAME DAY CALL BEFORE 4PM

Consultations for Clinicians

Please call to book your appointment. The  receptionist who will take your details along with a contact number and a brief description of the type of problem that you are looking for advice about. This allows our team to prioritise your problem or possibly direct you to another health professional who may be more appropriate to deal with your problem. A Clinician will aim to call you back the same day and arrange a suitable routine, on the day appointment or alternatively may be able to deal with your problem over the telephone.

Mearns Medical Centre has a large number of patients now registered with the practice.  Our system works well with calls being dealt with on the day avoiding a lengthy wait to see a GP. 

We have Advanced Nurse Practitioners (ANP) employed with the practice Sister Wilson, Sister Keenan and Sister Hunter. All three are highly qualified to deal with minor ailments. (coughs, colds, temperature, earache, sore throat, rash, skin complaints, allergies, contraception, back pain, medication queries, results, sexual health and many more medical problems)   Our ANP's are able to prescribe and issue medication at the time of your call/appointment. Sister Henderson a Nurse Practitioner is also able to prescribe.

When you call the surgery your details are taken along with a brief description of your symptoms.   The clinicians then evenly share this workload and direct you to the best person to call and arrange an appointment/advice or treatment where needed.  Under our Practice Protocol your call may be from a Nurse Practitioner not a Doctor.  If your symptoms do require a GP to see you the Nurse Practitioner will arrange this.  It is not always possible for the Doctor of your choice to call if a high demand of calls are taken daily.  

Patients who repeatedly fail to attend for appointments will be removed from our list.

 

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