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Comments & Suggestions

We always try to provide the best service possible, but there may be times when you feel this has not happened. We are always happy to receive feedback from our patients, whether positive or negative.

If you have a complaint, please follow the protocol laid down by the NHS in Scotland. Please contact our Practice Manager, Julie Hawthorne, who will explain our practice complaints procedure


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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