PLEASE NOTE THE SURGERY WILL CLOSE EASTER FRIDAY 15TH AND MONDAY 18TH APRIL 2022
WE HAVE A NEW PHONE SYSTEM INSTALLED TO INCREASE ACCESS FOR OUR PATIENTS. THERE IS NOW A QUEUING SYSTEM TO HELP US TAKE MORE CALLS AND LET YOU KNOW HOW LONG YOU MAY HAVE TO WAIT. THANK YOU FOR YOUR PATIENCE
Emergency cover is provided by NHS 24. If you require medical attention in the evening or at weekends, telephone the practice and a recorded message will direct you to the new NHS 24 number - freephone 111.
Between 08:00 and 08:30 Monday - Friday please telephone 0141 616 6200. If our night service message is still playing between 8.30 and 9am, you will hear a number at the end of the message should you have an emergency. On occasion we do not have enough staff to cover the phones going over at this time or an emergency meeting has been planned.
Emergency problems only between 12:00 and 14:00 Monday to Friday. The surgery will plan to close the doors 12-1pm from March 22 to allow us to have meetings at this time rather than first thing.
The website address is www.nhs24.com
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Our doctors and nurses consult between the hours of 08:00 and 18:00 Monday/Tuesday and Wednesday/Thursday/Friday from 07:30 until 18:00.
Surgery may be open on days from 07:30 but phones are not diverted until 08:30am Monday to Friday. If you still hear the message the surgery is closed between 8.30 and 9am we have had to have an emergency meeting due to staff shortage. At the end of the message you are offered an alternative emergency number to call if you can't wait until 9am.
We are available to deal with problems during these times:
We have introduced extended hours offering advanced nurse practitioner, treatment room nurse and healthcare worker appointments from 07:30 Wednesday, Thursday and Fridays.
Outwith these hours please contact NHS 24 on 111.
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