Please note that between 12-2pm Monday to Friday only emergency calls can be taken. From the 4th June 2018 between 5-6pm only emergency calls will be taken.
If you wish to be seen on the same day please call before 4pm
From September 2018 we will extend our opening hours. Wednesday, Thursday and Friday opening from 7.30am offering early morning appointments for our Practice Nurses, Advanced Nurse Practitioners and Healthcare workers.
www.nhsinform.scot/scotlands-service-directory is really useful resource giving advice on which health professional in the local area is the best person to deal with your medical problem and how to contact them
www.nhsinform.scot is a great website with detailed information on medical problems and how to manage them.
Urinary Tract Infections
Your local pharmacy can now provide antibiotic treatment for this. If you are female and aged 16-65 and think you may have a Urinary Tract Infection you should now contact your nearest pharmacy where they will assess you and provide necessary treatment.
Follow the link above for "News", then "Latest news" and then "Read our Newsletter" for information on recent changes to the practice
Follow this link for other community services in the area http://www.knowwhototurnto-eastren.co.uk/
The practice supports the NHS policy of Zero Tolerance which defines violence as:
"Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health".
Violence and aggression towards a person may also be defined as:
"A physical contact with another person which may or may not result in pain or injury. The contact is uninvited and is an attempt to cause harm, injury or to intimidate. Non-physical aggression includes the use of language which causes offence or threatens the safety of a member of staff".
The practice takes a serious view of any incidents of physical and verbal abuse against its employees and will support them, if assaulted, threatened or harassed, so long as the employee is correctly carrying out his or her duties
Please Tell Us Your Mobile Number
The Surgery has a system to help reduce the volume of missed appointments. If we have your mobile number you will receive an automated text reminder if you have a booked appointment. You can also reply to cancel your appointment if no longer required.
We can also contact you by text, where appropriate, inviting you for annual reviews or specific annual health initiatives. Please let staff know your mobile number by phone, in person or send a message on the website.
When possible could patients attending appointments use the car park during their appointment and not park on Maple Avenue, to avoid street congestion.
Thank you for your consideration.
(Site updated 04/03/2019)