WE ARE HERE FOR ADVICE BY TELEPHONE ONLY. PLEASE BE PATIENT AS WE HAVE REDUCED STAFFING LEVELS
Due to social distancing restrictions we cannot use our waiting room and ask that you turn up as near to your appointment time. Ring the bell and a receptionist will alert our clinicians you have arrived. Please WEAR A MASK
All consultations are carried out by clinicians wearing PPE. Rooms are cleaned after each appointment. Due to these changes our appointments are significantly reduced. We are continuing to provide a safe and effective service and ask for your understanding and patience shown to ALL our staff working very hard under difficult circumstances.
GREATER GLASGOW PRACTICES ARE ONLY VACCINATING 18-64 YEAR OLD AT RISK PATIENTS. IF YOU HAVE HAVE A CHRONIC DISEASE AND FALL INTO THIS AGE GROUP CALL TO ARRANGE AN APPOINTMENT
DUE TO THE CURRENT COVID-19 SITUATION, WE ARE TRYING TO REDUCE THE RISK OF SPREADING THIS VIRUS SO WE ARE ONLY SEEING PATIENTS IN THE SURGERY WHO HAVE BEEN INVITED TO ATTEND BY TELEPHONE. PLEASE WEAR A MASK TO YOUR APPOINTMENT ENTRANCE TO THE SURGERY WILL ONLY BE BY PRIOR ARRANGEMENT BY TELEPHONE
WE WILL RESUME NORMAL SERVICE AS SOON AS IT IS SAFE TO DO SO, PLEASE KEEP UP TO DATE WITH OUR STATUS ON THIS WEBSITE
ANY PRESCRIPTIONS TO BE COLLECTED WILL BE SENT TO YOUR DESIGNATED PHARMACY.
NO COVID-19 TESTING IS AVAILABLE AT THE PRACTICE IN ANY CIRCUMSTANCES. WE DO NOT INFORM PATIENTS OR CARE HOMES OF ANY TEST RESULTS - YOU WILL BE INFORMED BY PUBLIC HEALTH. CARE HOMES TO FOLLOW UP WITH THE LOCAL TEST HUB WHO PROCESS TESTS
Please follow this link for the most up to date advice
Or phone the NHS Inform Coronavirus help line number on 0800 028 2816
There is no requirement to obtain evidence in the form of a letter from a doctor or government that you are exempt to wear a face mask.
See link https://accessibletravel.scot/face-mask-exemption-not-everyone-can-wear-one/
If you have symptoms of COVID-19
If you’ve developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild. Do not go to your GP, pharmacy or hospital.
Phone 111 if your symptoms:
- have not improved after 7 days
- are severe or you have shortness of breath
- worsen during home isolation
You should also phone 111 if you develop breathlessness or it worsens, especially if you:
- are 70 years old or over
- have underlying poor health
- have heart or lung problems
- have a weakened immune system, including cancer
- have diabetes
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.
If you live with others, then the person who has symptoms of COVID-19 (new continuous cough and /or fever/high temperature) should stay at home for 7 days from the start of their symptoms AND ALL OTHER HOUSEHOLD MEMBERS WHO DON'T DEVELOP SYMPTOMS SHOULD STAY AT HOME FOR 14 DAYS in line with new guidance. The 14-day period starts from the day illness began in the first person to become ill.
If others in the household develop symptoms within the 14 days then they will need to stay at home for 7 days from the day their symptoms began, even if this takes them over the 14-day isolation period.
The only people who are being tested for Coronavirus are those with symptoms
Please follow this link if you require an isolation note because you are unable to work for more than 7 days. www.111.nhs.uk/isolation-note
If you have a received a letter from the Scottish Government advising you that your health problem means that you self-isolate for 12 weeks and you need additional practical support or assistance with collecting prescriptions or shopping then you can contact East Renfewshire Council on 0141 557 3093 or email them at firstname.lastname@example.org.
Other resources that could help you are The Community Hub or phone 0141 876 9555
Government guidance for employer
We assume that most responsible employers will follow this advice and not expect you to ask us for a certificate as this will generate a significant amount of work for our team and will significantly detract from our ability to care for those that are unwell.
We may also contact you by text message if there is any information that is necessary.
We will change our opening time to 9 am from 8:30am to allow us to co-ordinate our response to the changing situation on a daily basis.
If you think you have received a call or text message related to Coronavirus that you think is fraudulent please refer to the Action Fraud website. https://www.actionfraud.police.uk/alert/coronavirus-scam-costsvictims-over-800k-in-one-month
IF YOU HAVE AN EMERGENCY OUTWITH THE SURGERY OPENING TIMES PLEASE CALL
Please note that between 12-2pm and 5-6pm Monday to Friday only emergency calls can be taken
USEFUL LINKS BELOW FOR SELF REFERRAL AND USEFUL RESOURCES FOR INFORMATION ABOUT HEALTH SERVICES
www.nhsinform.scot is a great website with detailed information on medical problems and how to manage them.
www.nhsinform.scot/scotlands-service-directory is really useful resource giving advice on which health professional in the local area is the best person to deal with your medical problem and how to contact them.
Follow this link for other community services in the East Renfrewshire area
Aliss - Community Health & Wellbeing information is another service to help you find help and support close to you when you need it the most.
OTHER USEFUL LINKS
Ready Steady Baby! - NHS inform:Your guide to pregnancy, labour and birth and early parenthood up to 8 weeks
Urinary Tract Infections
Your local pharmacy can now provide antibiotic treatment for this. If you are female and aged 16-65 and think you may have a Urinary Tract Infection you should now contact your nearest pharmacy where they will assess you and provide necessary treatment.
Follow the link above for "News", then "Latest news" and then "Read our Newsletter" for information on recent changes to the practice
The practice supports the NHS policy of Zero Tolerance which defines violence as:
"Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health".
Violence and aggression towards a person may also be defined as:
"A physical contact with another person which may or may not result in pain or injury. The contact is uninvited and is an attempt to cause harm, injury or to intimidate. Non-physical aggression includes the use of language which causes offence or threatens the safety of a member of staff".
The practice takes a serious view of any incidents of physical and verbal abuse against its employees and will support them, if assaulted, threatened or harassed, so long as the employee is correctly carrying out his or her duties
(Site updated 25/11/2020)