Booking an Appointment

Our online appointment request forms open each weekday at 8:00am.

Both urgent and routine appointment requests will remain available until 12:00pm where possible. However, if all appointment slots for the day are filled, the forms may close earlier.

Urgent appointments (same day)

If your problem needs medical attention today, please complete the urgent appointment request form (‘Get help for any health problem’) when it opens at 8:00am.

Your request will be reviewed, and a member of the team will contact you the same day to arrange the most appropriate care.

If you need to speak to a member of the team immediately, please phone the emergency line on 0141 639 2753.

Routine appointments

If you feel that your problem can wait, please complete the routine appointment request form.

Routine appointments are usually available 2–3 weeks in advance, and we aim to respond to requests within one working day.

Appointment system

If you cannot use the online form you can call the practice on 0141 639 2753.

Our patient advisors will ask for:

• your contact details
• a brief description of the problem

This allows the clinical team to prioritise your request and direct you to the most appropriate clinician, which may be a GP, advanced nurse practitioner, nurse, or another healthcare professional.

If the online forms have closed but your problem cannot wait

We operate an urgent telephone line throughout the day until the practice closes at 6:00pm.

Please call 0141 639 2753 and let our team know that your problem cannot wait until the next working day.

How our appointment system works

In many cases you will first receive a telephone call from a GP or advanced nurse practitioner, who will assess your problem and arrange a face-to-face appointment if needed.

During periods of high demand, it may not always be possible to speak with the clinician of your choice, but we will always strive to arrange the most appropriate available appointment.

Advanced Nurse Practitioners

We have Advanced Nurse Practitioners (ANPs) employed with the practice; Sister Wilson, Sister Keenan, Sister Gaby Coia and Sister Fiona Henderson. All of them are highly qualified to deal with a range of problems such as:

Our ANPs are able to prescribe and issue medication at the time of your call/appointment. If your symptoms do require a GP to see you the nurse practitioner will arrange this.

Advanced Practice Physiotherapist

As part of our Primary Care Improvement Plan (PCIP), we have an advanced practice physiotherapist working in the practice who has expertise in the assessment and management of musculoskeletal (MSK) conditions. This includes soft tissue injuries, sprains, strains or sports injuries, arthritis, or problems with muscles, ligaments, tendons or bones (e.g. tennis elbow and carpal tunnel syndrome).

The advanced practice physiotherapist (APP) can see patients over the age of 14 with MSK conditions as the first point of contact, instead of a GP and can be accessed directly by contacting the reception team or completing one of our online forms. During your consultation an APP can:

• assess you and diagnose what’s happening
• give expert advice on how best to manage your condition
• recommend exercises and other approaches to deal with the issue
• refer you on to a specialist service, if necessary.

Extended hours

We offer early morning surgeries opening from 7:30am on Wednesday, Thursday and Friday mornings.

Our staff are here for pre-arranged appointments at this time. Please remember that before 8:30am if you phone the practice it will automatically divert to NHS24.

On occasions due to staff training, our phones will not divert until 9am. Please listen to the voicemail which will give you an alternative number should you have an emergency between 8:30am and 9am.

Text reminder service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Cancelling or changing an appointment

If you are unable to keep an appointment, please let us know as soon as possible, so that we can allow someone else to use the appointment.

To cancel your appointment:

• use the online cancel an appointment form
• phone us on 0141 639 2753 during opening times

If you need help when we are closed

If you need medical help now, call 111.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If possible, please try to phone reception on 0141 639 2753 before 10am if you require a home visit.

A doctor or nurse may phone to check if your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Related information

Check your symptoms now

Health A to Z

Sick notes

Test results