Appointments

How to make an appointment?

You can make an appointment via the following ways:

  • By visiting Appointments. Your request will be assessed and assigned to the best person to help you with your concern.
  • By calling the practice on 0141 639 2753.

Appointment System

If you call the practice to make an appointment, one of our patient advisors will take your details, a contact number and a brief description of your problem. This allows our team to prioritise your problem or possibly direct you to another health professional who may be more appropriate to deal with your problem. A clinician will then contact you. This call may be from an advanced nurse practitioner or a general practitioner.

We always try to prioritise people with urgent problems so it really helps if you can let us know if your problem can wait a few days.

At times of high demand, it is not always possible for the clinician of your choice to call you back, although we will arrange a suitable alternative.

Advanced Nurse Practitioners

We have advanced nurse practitioners (ANPs) employed with the practice; Sister Wilson, Sister Keenan, Sister Nicola Henderson and Sister Fiona Henderson.

All of them are highly qualified to deal with a range of problems such as:

  • Coughs
  • Colds
  • Temperature
  • Earache
  • Sore throat
  • Rash
  • Skin complaints
  • Allergies
  • Contraception
  • Back pain
  • Medication queries
  • Sexual health
  • Asthma
  • Heart disease
  • Stroke
  • Asthma
  • Chronic lung conditions
  • High Blood pressure

Our ANPs are able to prescribe and issue medication at the time of your call/appointment. If your symptoms do require a GP to see you the nurse practitioner will arrange this.

Advanced Practice Physiotherpist

As part of our Primary Care Improvement Plan (PCIP), we have an Advanced Practice Physiotherapist working in the practice who has expertise in the assessment and management of musculoskeletal (MSK) conditions. This includes soft tissue injuries, sprains, strains or sports injuries, arthritis, or problems with muscles, ligaments, tendons or bones (e.g. tennis elbow and carpal tunnel syndrome).

The Advanced Practice Physiotherapist (APP) can see patients over the age of 14 with MSK conditions as the first point of contact – instead of a GP – and can be accessed directly by contacting the reception team or completing one of our online forms. During your consultation an APP can:

  • assess you and diagnose what’s happening
  • give expert advice on how best to manage your condition
  • recommend exercises and other approaches to deal with the issue
  • refer you on to a specialist service, if necessary.

Extended Hours

We offer early morning surgeries opening from 07:30 on Wednesday, Thursday and Friday mornings.

Our staff are here for pre-arranged appointments at this time.  Please remember that before 08:30 if you phone the practice it will automatically divert to NHS 24.

On occasions due to staff training, our phones will not divert until 09:00.  Please listen to the voicemail which will give you an alternative number should you have an emergency between 08:30 and 09:00.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Cancelling an Appointment

If you are unable to keep an appointment, please let us know as soon as possible, so that we can allow someone else to use the appointment.

You can cancel your appointment in any of the following ways: