Appointments

Urgent appointments

You can request an urgent appointment for today by completing the following form, which is
available to access between the hours of 9am – 11am and 2pm – 4pm (Monday to Friday).

We will respond to requests within 1 working day.

If your problem cannot wait you can also:

• phone us on 0141 639 2753

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

You can request a routine appointment 1 to 2 weeks in advance by completing the following form, which is available to access between the hours of 9am and 11am and 2pm to 4pm (Monday to Friday).

We will respond to requests within 1 working day.

You can also:

• phone us on 0141 639 2753

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Appointment system

If you call the practice to make an appointment, one of our patient advisors will take your details, a contact number and a brief description of your problem. This allows our team to prioritise your problem or possibly direct you to another health professional who may be more appropriate to deal with your problem. A clinician will then contact you. This call may be from an advanced nurse practitioner or a general practitioner.

We always try to prioritise people with urgent problems so it really helps if you can let us know if your problem can wait a few days.

At times of high demand, it is not always possible for the clinician of your choice to call you back, although we will arrange a suitable alternative.

Advanced Nurse Practitioners

We have Advanced Nurse Practitioners (ANPs) employed with the practice; Sister Wilson, Sister Keenan, Sister Nicola Henderson and Sister Fiona Henderson. All of them are highly qualified to deal with a range of problems such as:

Our ANPs are able to prescribe and issue medication at the time of your call/appointment. If your symptoms do require a GP to see you the nurse practitioner will arrange this.

Advanced Practice Physiotherapist

As part of our Primary Care Improvement Plan (PCIP), we have an advanced practice physiotherapist working in the practice who has expertise in the assessment and management of musculoskeletal (MSK) conditions. This includes soft tissue injuries, sprains, strains or sports injuries, arthritis, or problems with muscles, ligaments, tendons or bones (e.g. tennis elbow and carpal tunnel syndrome).

The advanced practice physiotherapist (APP) can see patients over the age of 14 with MSK conditions as the first point of contact, instead of a GP and can be accessed directly by contacting the reception team or completing one of our online forms. During your consultation an APP can:

• assess you and diagnose what’s happening
• give expert advice on how best to manage your condition
• recommend exercises and other approaches to deal with the issue
• refer you on to a specialist service, if necessary.

Extended hours

We offer early morning surgeries opening from 7:30am on Wednesday, Thursday and Friday mornings.

Our staff are here for pre-arranged appointments at this time. Please remember that before 8:30am if you phone the practice it will automatically divert to NHS24.

On occasions due to staff training, our phones will not divert until 9am. Please listen to the voicemail which will give you an alternative number should you have an emergency between 8:30am and 9am.

Text reminder service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Cancelling or changing an appointment

If you are unable to keep an appointment, please let us know as soon as possible, so that we can allow someone else to use the appointment.

To cancel your appointment:

• use the online cancel an appointment form
• phone us on 0141 639 2753 during opening times

If you need help when we are closed

If you need medical help now, call 111.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If possible, please try to phone reception on 0141 639 2753 before 10am if you require a home visit.

A doctor or nurse may phone to check if your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Related information

Check your symptoms now

Health A to Z

Sick notes

Test results