Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- fill out a repeat prescriptions request form
- requesting a repeat prescription through your local pharmacy order and collect service – Find your local pharmacy.
- by calling our prescriptions line, 0141 616 7909 Option 4, which is available from 9am to 5pm
- in person or by post
Most items are on 8 weekly cycles but some particular drugs can only be prescribed 4 weekly. Please check before ordering that you are on an 8 weekly prescription and are not requesting too early avoiding a high demand on GP and administration time. Any items that are not due will not be processed.
Repeat vs Acute Prescriptions
Medications are recorded in two separate groups on patient records, namely ‘repeat’ and ‘acute’. Repeat medications are approved by a GP for ongoing use, so there is no need for review each time they are requested. Acute medications are intended for short-term use or for specific but limited periods of time. For acute prescriptions, requests are booked into a slot for a clinician to review before being issued.
This means that your medications may not all be issued at the same time.
If you receive a text from your pharmacy to advise that your prescription is ready, please contact them to check all requested items are available. If some medications have not yet been processed, but we are still within our 5 working day turnaround time, please wait until the end of the 5 working days to contact the practice.
Collecting your prescription
You can usually collect your prescription 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Processing/collections
We are experiencing significantly increased demand for prescriptions at the moment. Please allow 5 working days for the surgery to prepare your prescription and send it to your nominated pharmacy or have it available for collection from reception. If you would like us to send the prescription to a pharmacy, please specify your preferred pharmacy when ordering.
Please ensure you leave extra time over bank holiday weekends.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from for disposal. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.